CUSTOMER SERVICE AGENT

Provides professional and quality service to external Customers by utilizing strong verbal and written communication skills, create a genuine, customer friendly experience throughout calls and effective telephone techniques. Provides assistance in a helpful, accurate and timely manner while complying and staying abreast of policies, best practices and standard operating procedures while maintaining a high level of integrity.

Teleperformance, the worldwide leading provider of outsourced CRM and contact center services, has been serving companies around the world, providing superior results in managing their customer care, technical support and debt collection programs. In 2009, the Teleperformance Group achieved €1.848 billion revenues (US$2.6 billion – average exchange rate at December 31, 2009: €1 = US$1.39). The Group operates about 83,000 computerized workstations, with more than 100,000 employees (Full-Time Equivalents) across 276 contact centers in 51 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.